Measure, then talk
Temperatures, pressures, and a load calc beat a story about what usually fails.
Since 2008
A service company that shows its work.
ArcticPeak started with two trucks and a rule that still runs the board: the price comes before the repair. Fourteen people, one Dallas shop, and a 24-hour line that does not dump you into voicemail.
The number comes first
You approve a price. Then we turn a wrench. After-hours included.
No scare script
We will not invent a cracked heat exchanger to sell a furnace. If it is cracked, we will show you.
Leave the house better
Shoe covers, drop cloths, and the old equipment gone the same day on replacements.
The people on the truck and the phone
Same roster as the dispatch board. License TACLA384921C. NATE on the lead techs. EPA 608 on everyone who opens a system.
Leadership
EV
EMP-001
Elena Voss
Owner
Spent twelve years as a manufacturer field rep before starting ArcticPeak in 2008. Still rides along on the installs she is unsure about.
MH
EMP-002
Marcus Hale
Office manager
Builds the daily board. If a job is going to run long, he calls you before the tech is late, not after.
Dispatch
KB
EMP-003
Keisha Brooks
Dispatcher
Live answer, day and night. She writes the after-hours texts and pages the on-call tech when the house is actually unsafe.
JE
EMP-004
Jordan Ellis
Dispatcher
Owns missed-call text-back and the weekend board. If you rang and hung up, Jordan is already typing.
Sales
AT
EMP-005
Alicia Tran
Sales estimator
Runs the load calculations and the financing conversations. She will talk you out of a system you do not need.
TW
EMP-006
Tessa Ward
Sales estimator
North DFW replacements and dual-fuel math. She brings the rebate paperwork to the kitchen table, not a week later.
Technicians
JR
EMP-007
Jonah Reeves
Lead technician, NATE
Combustion and refrigeration. The person we send when two other companies have already replaced the wrong part.
DB
EMP-008
Devon Blake
Technician
Fort Worth, Arlington, and the after-hours no-cool list. Stocked for capacitors, contactors, and igniters.
CO
EMP-009
Camila Ortiz
Technician
Plano to McKinney. Indoor air, ducts, and thermostats. Bilingual on the job.
LP
EMP-010
Lauren Peck
Technician
Mini-splits and heat pumps from Irving through Carrollton. Teaches auxiliary heat so winter bills stay honest.
SP
EMP-011
Samir Patel
Technician
Furnaces, venting, and carbon monoxide. Denton and the northern edge of the board.
RC
EMP-012
Riley Chen
Technician
Rooftop units, restaurants, and suite complaints. Writes the report the property manager can forward.
Install
AW
EMP-013
Andre Whitfield
Installer
Changeouts, permits, and the old equipment gone the same day. Drop cloths are not optional on his truck.
NK
EMP-014
Nate Kim
Installer
Heat pumps, dual fuel, and the duct connections that decide whether the SEER2 sticker is real.
Timeline
2008
Opened on Ross Avenue
Two trucks, a dispatcher, and a rule: price the job before the repair.
2014
NATE standard
Every lead tech certified. Apprentices ride with them for a full season before they run calls alone.
2019
Maintenance plans
Stopped selling tune-ups as a coupon. Started scheduling them like a real appointment.
2024
Heat pump practice
Dual-fuel and all-electric designs became a standing offer, with the fuel math written down.
2026
After-hours Aria
Chat, missed-call text-back, and an after-hours receptionist so a 1 AM no-cool does not go to voicemail.
NATE certified
Lead technicians hold North American Technician Excellence certification.
EPA Section 608
Required to handle refrigerant. Every tech who opens a system carries it.
Licensed & insured
Texas ACR license TACLA384921C. General liability and workers comp on every job.
ENERGY STAR partner
We install labeled equipment and leave you the paperwork rebates ask for.
In the community
Career-day benches
Twice a year we host high-school students for a morning on airflow, safety, and what the job actually pays.
Cooling for clinics
We donate one diagnostic day each summer to a community clinic that cannot lose its pharmacy cooler.
Filter drives
October pickup in the shop lobby. New filters in, used ones recycled, no coupon attached.