Lead capture
Web form, chat, or inbound call writes a row. Missing email or phone is allowed — real sheets are messy.
For operators and agencies
Lead in. Email, SMS, and a booked truck out.
Talk to Aria on the left. Watch the handoff on the right. The plays below are the automations this shop actually needs — not a generic chatbot slide.
The plays
Preview a run to fill the activity feed. Live webhooks use the same UI — point n8n at the env vars in .env.example.
Email follow-up
Every lead gets an immediate email, then a two-hour nudge if nothing is booked.
SMS follow-up
Same beats on text: received, callback, window confirm, STOP language.
Book the visit
A window holds a technician. Meeting and lead IDs match. No double-booking.
Aria on the site
Repairs, prices, hours, ZIP coverage, and a handoff to a human.
Missed-call text-back
No live answer? SMS in under a minute with chat and the shop number.
After-hours receptionist
Aria asks emergency vs morning, pages the on-call tech, or books the next window.
Aria
ArcticPeak · online
Automation activity
What n8n does next
Mock modeLive n8n
Checking which mode the server is in.
- Send a chat message, a contact form, or a booking. Each step will land here with a timestamp.
What the customer actually sees
Inbox, text thread, missed-call path, and the after-hours voice script. n8n sends the real messages; these are the templates.
Now · inbox
We got your AC repair request — ArcticPeak
From dispatch@arcticpeakair.com
Maya — thanks for writing from the Plano house. Dispatch has the upstairs-warm complaint and ZIP 75024. What happens next: 1. A dispatcher confirms a window by text. 2. A NATE tech arrives in a marked truck. 3. You approve a price before any parts come off. If the house is unsafe, call (214) 555-0184 now. Reply to this email and it stays on the same lead.
2 hours later · inbox
Still need a window? Two openings tomorrow
From dispatch@arcticpeakair.com
If you already booked, ignore this. We are holding Tue 8–11 AM and Tue 12–3 PM for a cooling diagnostic. Tap the scheduler or reply with a time. After 7 PM Aria still answers.
The workflow
Each webhook is documented in docs/N8N_INTEGRATION.md. The owner view at /owner reads the same CSV columns a workflow would append.
Website, phone, SMS
Forms, Aria, missed calls
n8n
One workflow per webhook
AI agent / Aria
Chat, after-hours voice, intent
Spreadsheet CRM
leads.csv + meetings.csv
Google Calendar
Holds the arrival window
Received, nudge, booking confirm
SMS
Lead, missed-call, window, STOP
Slack
Pings the dispatcher